With Polaris bank customer service, you can make an inquiry, request or complaint. Therefore with this guide, you will learn the basic ways to contact Polaris bank online representatives via their official phone numbers, live chat portal, email address, and WhatsApp.
Polaris Bank is one of the commercial banks in Nigeria. It was formerly called Skye bank so don’t get it twisted as I will be using Polaris bank in this post which is the current name.
Polaris bank boasts millions of customers nationwide who constantly perform transactions such as mobile banking, internet or offline banking.
Customers for one reason or the other can be faced with transaction challenges. As a result, Polaris launched the online customer service which it uses to resolve customer’s challenges.
Therefore with this online helpdesk, you can now easily receive support right from the comfort of your home for issues related to the following:
- Card related complaints;
- Account Enquiries;
- Dormant account reactivation;
- Visa card activation;
- Card hotlist;
- Account Reactivation;
- E-service related issues;
- General inquiries;
- Request for auxiliary services- transactional alerts, internet banking;
- Debit Card request;
- Cheque Book request etc.
How to contact Polaris bank customer service online
If you have a complaint you can easily relay it online to a customer care representative. There are basically three ways to make a request or complaint and they are:
- Using the customer care phone number;
- Using the customer care email address;
- Making use of the live chat.
1. Using the customer care phone number
You can easily get support via phone call if you can afford it. All you have to do is dial any of the following lines:
- 0700 75932265
- 0806 988 0000
- 01 4482 100
- 01 2705 850
This service is available 24 hours daily, 7 days a week. Therefore you can use it at any time of the day. However, the phone numbers above are not toll-free. In other words, you have to pay for every second/minute you spend calling the customer care representative.
Therefore it is not advisable to use the phone numbers if you have limited funds.
2. Using the customer care email address
Using the customer care email address is also another way to forward your inquiries, requests or complaints. To do that type your complaint, request or inquires and forward it to [email protected]
Using this service is very fast and within a few hours, you will get a response from the Polaris customer care representative.
This service (email address) is also available every day of the week.
3. Making use of the live chat
You can chat with a Polaris bank customer care representative. All you have to do is visit the Polaris customer service page and click on the chat button on the right-hand side of the screen; ensure you do this using a desktop computer laptop.
Alternatively, you can also get in touch with a Polaris Bank customer care agent via the bank’s official Twitter handle or Facebook page.
If you are not willing to spend money making a voice call, then the live chat is one of the methods you can use besides the email address.
Know that during busy days you might have to wait for several minutes before you get the support from the customer care representative.